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The Bug Report That Cost Us 3 Weeks (And How to Avoid It)

January 2025. Our checkout stopped working for mobile users. Revenue dropped 40% overnight. The bug report from QA? "Checkout broken."

That's it. No steps, no environment, no screenshots.

It took our dev team 3 weeks to find the issue: a specific iOS Safari version with a CSS conflict. Three weeks of lost revenue because of a bad bug report.

The Difference Between Bad and Good Bug Reports:

❌ Bad Report:

"Login doesn't work. Fix it."

Result: Developer wastes hours trying to reproduce. Asks 10 follow-up questions. Takes days to fix.

✅ Good Report:

Bug: Login button unresponsive on mobile Safari
Severity: High (blocking user access)
Environment: Production, iOS 17.1, Safari
Steps: 1. Open login page on iPhone 2. Enter credentials 3. Tap login
Expected: Redirect to dashboard
Actual: Nothing happens, no error shown
Additional: Works on Chrome mobile. Screenshot attached.

Result: Developer reproduces in 5 minutes. Identifies the issue in 30 minutes. Fixed same day.

Essential Bug Report Elements

The 7 Must-Have Components:

1. Clear, Specific Title

❌ "Button broken"
✅ "Submit button on checkout page returns 500 error"
Why: Developer knows exactly where to look without reading the full report.

2. Severity Level

Critical: System down, data loss, security breach (fix now)
High: Major feature broken, blocking users (fix this sprint)
Medium: Feature partially works, workaround exists (fix soon)
Low: Cosmetic, minor annoyance (backlog)
Why: Helps prioritize. "Critical" bugs get fixed before "Low" bugs.

3. Steps to Reproduce

Must be detailed enough for someone who's never used your product to reproduce the bug.
❌ "Go to settings and it crashes"
✅ "1. Log in as admin 2. Click Settings → Profile 3. Change email 4. Click Save 5. Page crashes"
Why: If a developer can't reproduce it, they can't fix it.

4. Expected vs. Actual Behavior

Expected: "User should receive confirmation email within 1 minute"
Actual: "No email received after 30 minutes. No error message shown."
Why: Clarifies what "working" means. Sometimes what you think is a bug is actually intended behavior.

5. Environment Details

Include: Browser/app version, OS, device, screen size, network (wifi/cellular)
Example: "Chrome 120.0.6099.109, macOS 14.1, 2020 MacBook Pro 13-inch, WiFi"
Why: Many bugs are environment-specific. Works on Chrome but breaks on Safari.

6. Screenshots/Videos

Screenshot: For UI bugs, error messages, visual glitches
Screen recording: For interaction bugs, animations, multi-step issues
Console logs: For technical bugs (right-click → Inspect → Console)
Why: A 10-second video can replace 500 words of description.

7. Additional Context

• Does it happen every time or intermittently?
• When did it start? (after a recent update?)
• How many users affected? (just you or everyone?)
• Any workarounds?
Why: Context helps prioritize and may reveal the root cause.

Common Bug Report Mistakes That Waste Time:

  • Vague titles: "It's broken" tells developers nothing
  • No reproduction steps: Developer can't fix what they can't see
  • Mixing multiple bugs: One bug per report. Makes tracking easier.
  • Assuming the cause: Report what you see, not why you think it's broken
  • Reporting old bugs: Check if it's already fixed in latest version
  • Skipping severity: "Everything is critical" means nothing is critical

Security Bugs: Handle Differently

If you find a security vulnerability (SQL injection, XSS, exposed credentials, etc.), DO NOT report it publicly in GitHub issues or JIRA. Email security@company.com directly. Include reproduction steps but mark the report as CONFIDENTIAL. Security bugs should be fixed before being disclosed.

Use this generator to create structured bug reports that help developers fix issues 3x faster. Good bug reports = faster fixes = happier users.

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