Free B2B Ticketing Template Generator
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Frequently Asked Questions
What tools can I use to implement these templates?
Popular options include Zendesk, Freshdesk, HubSpot Service Hub, Intercom, or even simpler solutions like Notion or Trello for smaller teams. The templates work with any ticketing system.
How do I determine the right SLA times for my business?
Start with what you can realistically achieve with your current team. It is better to exceed expectations than to miss SLAs. Track your current response times, then set SLAs slightly better than your average.
Should all clients get the same SLA?
Not necessarily. Many B2B companies offer tiered support based on contract level. Premium clients may get faster response times. Be transparent about SLA differences in your contracts.
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